The following backup tools are available if you should experience a Citrix issue and not be able to access Horizon, but still have internet or wifi access.
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MobileCirc in a browser window with your scanner for basic cko and cki.
Here are the instructions for setting it up: https://docs.google.com/document/d/1TclDb7MykMDMbvwDJ0DAZ5nz56oZCplrkwvyJ3pGzjg/edit?usp=sharing
Here are basic circulation instructions: https://docs.google.com/document/d/1f4ROiTDQcwfKXv5iiroNdReoJ1ZM9EuHGPeQZC1LQk4/edit?usp=sharing
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BC Circulation in a browser window with your scanner and printer allows you to cko, cki, pay fines, print/email receipts and process holds. You can search for items as well and place holds but you can not narrow the search results to your single location or see borrower notes.
All catalogers have a log in set up for access to this and the link is www.tinyurl.com/alsbluecloud. Let me know if you would like to set up additional logins or want a quick tutorial on how it works. It is important to remember that this program will log you out if it is inactive for more than 15 minutes or so.
Here is a short video for navigating the BC Central: https://drive.google.com/file/d/1t6JnT4j9dJpVKCCw2OkYAX-57Ur2oWFw/view
And a longer video about navigating BC Circulation https://drive.google.com/file/d/1D_7wnh_hF4ZamvEvkQlNp7hBMRnbh7nv/view - Some enhancements have been implemented since this video was made including the ability to pay fines with a button at the top of the patron checkout screen and the ability to email receipts with another button at the top of the screen.
If the internet is down:
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MobileCirc on an iPad/iPhone in the Offline mode is the best option. This option will only work in the app and not the browser based version. However, BEFORE the outage you must have gone into the "Setup" menu and Enabled Offline Mode. Devices can scan barcodes using the built in device cameras (but not easily) or with specially purchased bluetooth scanners. Only cki/cko features are available and it is an easy process to upload the data once the internet or WiFi is available again.
Here are instructions for setting up MobileCirc on devices: https://docs.google.com/document/d/1XOh8Okj0sZkr-LdSrdbQ8Gs2B-e_kQiYIF1oEaaJPdo/edit?usp=sharing - PC Reliance is still available as well but should only be used for CKO. - more info to be added