The following backup tools are available if you should experience a Citrix issue and not be able to access Horizon, but still have internet or wifi access.

If the internet is down:
  • MobileCirc on an iPad/iPhone in the Offline mode is the best option. This option will only work in the app and not the browser based version.  However, BEFORE the outage you must have gone into the "Setup" menu and Enabled Offline Mode.  Devices can scan barcodes using the built in device cameras (but not easily) or with specially purchased bluetooth scanners. Only cki/cko features are available and it is an easy process to upload the data once the internet or WiFi is available again.  

    Here are instructions for setting up MobileCirc on devices: https://docs.google.com/document/d/1XOh8Okj0sZkr-LdSrdbQ8Gs2B-e_kQiYIF1oEaaJPdo/edit?usp=sharing
  • PC Reliance is still available as well but should only be used for CKO.  - more info to be added