Reports are now available for "Orphaned Holds".  Orphaned Holds are holds placed by patrons that no longer have items available to fill the request.  The status of the item may have been changed if the owning library could not find the item or it may have been on a school owned item and they are closed for a long holiday or for the summer.


In the report you will see the borrower barcode, the title of the item and the bib number for the record.  


Often there are other copies available on another bib so you can just place a new hold for the patron on another record and cancel the hold for the item that is not available.


If there isn't another similar item in Horizon, you could check MnLINK and make a request for the patron that way.


If a similar item is not available you should contact the patron and see if something else can be substituted.


Please contact Chris Magnusson if you would like to have a report automatically emailed to you with a list of your patrons that have orphaned holds.  It can be sent on a daily, weekly, or monthly schedule depending on your preference.


Here is a sample of what the report will look like:


Bib Number Catalog Title Hold Pickup Library Date created User Barcode
49724 Richthofen : beyond the legend of the Red Baron / Cloquet Public Library 2018-06-06 22510012456861
70441 Tales of Amanda Pig / Cloquet Public Library 2018-03-10 22510000003915
429066 Step into reading phonics first steps. Set 1 / Cloquet Public Library 2018-04-18 22510012477552
442388 Phonics : 12 book reading program. Cloquet Public Library 2018-04-03 22510013039880