Here are the install instructions to move to a server farm that works better with receipt printers.  ONLY move your computers with receipt printer issues to this server farm because it is slightly slower and less secure due to age of the servers.


Add a new account:

  1. Close Horizon
  2. Right click on the citrix logo (black and white target) and "open" it
  3. Click on the down arrow at the top next to your arrowhead##
  4. Click on accounts
  5. Click on add
  6. Type in:  https://horizonweb.dynixasp.com
  7. Click on Add
  8. Enter the domain:   dynixasp\arrowhead##                 ## should be replaced by your license number
  9. Enter the password: k33pg0!ng
  10. Check the "remember password" box
  11. Click on ok
  12. Click on the plus sign on the left and click on Horizon to move it to the center of the screen and create the appropriate shortcut.

To delete the old server farm account:

  1. Right click on the citrix logo (black and white target) and "open" it
  2. Click on the down arrow at the top next to your arrowhead##
  3. Click on accounts
  4. Make sure only the "citrixatl" box is checked
  5. Click on remove and remove again.

Let us know if you continue to have problems with your receipt printer.

Updated by Chris Magnusson 3/7/18